Privacy Policy

Phoenix Healing Room –  is registered under the Information Commissioners Office (registration reference: ZC043557). 

 Privacy Notice Introduction 

At Phoenix Healing Room, we are committed to protecting the privacy of the individuals whose data we process, and to meeting our responsibilities to process personal data in a way that is consistent with the principles set out in data protection laws. Looking after the data, you share with us is hugely important, and we want you to feel confident that your data is safe and secure.

This Privacy Notice tells you what to expect us to do with your personal information when you contact us or use any of our services. It will explain our lawful basis for processing your information, for what purposes we are processing it, the reasons and conditions under which we may share it with others, and your legal rights in respect to that information. The data controller for the purposes of this notice is Phoenix Healing Room and we will act as the data controller of customer personal data under the Data Protection Legislation.  Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by contacting us using the details set out below. Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to fulfil the contract. 

How do we collect information about you?

We will only collect information about you as allowed by law. We may collect it directly from a range of sources and in relation to any services offered, including: 

– When you book and attend therapy.

– Using our website. 

– Making an enquiry.  

– Connecting via social media.

– Any other correspondence via email or telephone. 

What personal data is being collected?

The personal information we collect from you will differ depending on the service or purpose. The information we collect may include:

 – Personal details (for example, your name, date of birth).

 – Contact details (for example, your postal address, email address and telephone contact).

 – Market research (for example, information provided through feedback and surveys). 

 – Other information that you give us by filling in forms, applications, or by communicating with us, whether face-to-face, by phone, email, online, or in other ways.

The personal information we collect may also include special category data. This is considered sensitive data relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, or physical or mental health. Phoenix Healing Room will only process these special categories of personal Information when we are required to do so because of legal requirements imposed on us or after obtaining your explicit consent.

We are required by law to set out in this Privacy Notice the legal grounds on which we rely to process your personal information. We rely on one or more of the following lawful grounds when we use your personal information:

 – The processing is necessary for compliance with a legal obligation we have such as keeping records or providing information to a public body or law enforcement.

 – The processing is necessary to perform our contract with you in delivering our services.

 – You have provided clear and explicit consent to us processing your information for a specific purpose. 

For what purpose do we process your personal data? 

-We will only use your personal data for the original purpose it was collected for, or a reasonably compatible purpose if necessary. If we need to use your personal information for a separate additional purpose, we will let you know and explain the legal grounds for processing. 

-We may process your personal data without your knowledge or consent only when we are required to do so by law, for example, by court order or for the purposes of prevention of fraud or other crime or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

-We retain your personal data for as long as you remain an active user of Phoenix Healing Room and then for Six years. If you have provided personal data when you were a minor, the six years will begin from the minor reaching the age of 18. 

Phoenix Healing Room may share your information with third-party service providers to:

– Carry out your requests. 

 – Respond to your enquiries.

 – Make materials available to you.

 – Provide customer service, postal or delivery services.

How do we protect your personal data? 

We take the security of your personal information very seriously. We use a combination of technical, organisational, and physical security measures to protect your personal information in line with our obligations under data protection law. We require our staff, and any third parties who carry out any work for us, to comply with appropriate compliance standards and regulations. 

We have received mandatory training to help us comply with data protection laws and help safeguard your privacy by handling your personal information with the appropriate due care. In the event of an information security incident or breach, we have handling and reporting procedures in place and will notify you and any applicable regulator if we are legally required to do so. Personal information (for example, your email address) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will make our best effort to ensure its security on our systems. 

Right to complain:

We are committed to working with you to settle any complaint or concern you may have regarding your data privacy. If you have any queries or concerns, please contact us at Pkcoaching@gmail.com  If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO directly Online or call their helpline on 0303 123 1113. The ICO will expect you to have first raised your concerns with the organisation before submitting a complaint. Contact us If you have any concerns regarding this Privacy Notice, our privacy practices, or for any other general enquiries, you can send an email to Pkcoaching@gmail.com or alternatively, you can telephone 07983269539.

Changes to our Privacy Notice -  As our business at Phoenix Healing Room technology evolves, we might need to change this Privacy Notice. We encourage you to regularly review this Privacy Notice to make sure you are up to date with how is processing your personal data.